Regor Concrete Pumping is a concrete pumping business based in North West Tasmania, servicing all of Tasmania. Our website address is: https://regor.com.au
By using our website or services, you consent to the practices described in this policy. We encourage you to read it carefully.
1. What Personal Information We Collect
We may collect personal information from you in several ways, including when you contact us via our website, phone, or email; request a quote or book our services; leave a comment on our website; or browse and interact with our website.
The types of personal information we may collect include your name and contact details (phone number, email address, postal address); your IP address and browser user agent string (collected automatically to assist with spam detection); project-related information relevant to your concrete pumping requirements; payment information where relevant; and any other information you voluntarily provide to us.
2. Cookies and Website Tracking
Our website uses cookies — small text files stored on your device — to improve your experience and assist with website functionality.
Comment cookies: If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies for your convenience. These cookies last for one year so you do not need to re-enter your details when leaving a future comment.
Session and login cookies: When you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. If you log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days; screen option cookies last for one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes login cookies.
Content editing cookies: If you edit or publish content on the site, an additional cookie records the ID of the article you edited. This contains no personal data and expires after one day.
Managing cookies: You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
3. Images and Media Uploads
If you upload images to our website, please be aware that uploaded images may contain embedded metadata, including location data (EXIF GPS data). We recommend removing any sensitive location data from images before uploading. Visitors to the website may be able to download and extract location data or other metadata from images available on the site.
4. Embedded Content from Other Websites
Pages on our website may include embedded content such as videos, images, or articles from external sources (for example, YouTube or social media platforms). Embedded content from other websites behaves in the same way as if you had visited those websites directly.
These third-party websites may collect data about you, use their own cookies, embed additional third-party tracking technology, and monitor your interaction with their content — including if you have an account and are logged in to those services. We have no control over third-party privacy practices and encourage you to review the privacy policies of any third-party services you interact with.
5. Gravatar (Comment Profile Images)
If you leave a comment on our website, an anonymised string derived from your email address (a “hash”) may be shared with the Gravatar service to check whether a profile picture is associated with your email. If you use Gravatar, your profile picture may be displayed publicly alongside your approved comment. The Gravatar service privacy policy is available at: https://automattic.com/privacy/
6. How We Use Your Personal Information
We collect and use personal information only for purposes directly related to our business functions, or for purposes you would reasonably expect. These include responding to enquiries and providing quotes; scheduling and delivering our services; communicating with you about your project or booking; processing payments; improving and maintaining our website; complying with legal and regulatory obligations; and detecting and preventing spam, fraud, or unauthorised activity.
We will not use your personal information for any other purpose without your consent, unless permitted or required by law.
7. Who We Share Your Information With
We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances: with trusted service providers who assist us in operating our business (such as spam detection or website hosting providers), subject to confidentiality obligations; where your IP address may be included in a password reset email as a security measure; and where required or permitted by Australian law.
Visitor comments may be checked through an automated spam detection service.
8. How Long We Retain Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Comments and associated metadata are retained indefinitely to allow us to recognise and approve follow-up comments. Registered user information is stored in their profile for as long as the account exists. Service-related records may be retained for up to seven years in accordance with Australian tax and business record-keeping obligations.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
9. Your Rights and Choices
Under the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to access the personal information we hold about you; request correction of inaccurate, out of date, or incomplete information; request deletion of personal information, subject to legal retention obligations; opt out of direct marketing communications; and withdraw consent to our use of your personal information where consent is the basis for collection.
If you have an account on our website or have submitted a comment, you may request an export of the personal data we hold about you, or request that we erase it. We may be unable to delete information we are legally required to retain. To exercise any of these rights, please contact us using the details in Section 12 below.
10. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure — including secure website infrastructure, access controls, and limiting access to those who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.
11. Links to Other Websites
Our website may contain links to external websites operated by third parties. We have no control over the content or privacy practices of those websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any external sites you visit.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Regor Concrete Pumping North West Tasmania — Servicing all of Tasmania Website: https://regor.com.au Phone: 0419 506 479 Email: [email protected]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy periodically.
Effective Date: March 2026 This policy applies to Regor Concrete Pumping and its website at https://regor.com.au